The Impact of Digital Technology on Urban Community Cohesion in a Global Context: Mechanisms, Challenges

Abstract

This study explores the multifaceted impact of digital technology on urban community cohesion across global cities, aiming to identify underlying mechanisms, emerging challenges, and context-specific inclusive strategies. Using a mixed-methods approach—combining cross-national quantitative analysis (utilizing data from the World Bank’s Digital Development Database and the UN-Habitat Urban Community Survey) and qualitative case studies (of cities including Seoul, Nairobi, and Berlin)—the research reveals that digital technology exerts both positive and negative effects on community cohesion. On one hand, digital tools (e.g., community social media platforms, mobile apps for local engagement) enhance social connectivity, facilitate collective action, and improve access to community resources. On the other hand, they contribute to digital exclusion (due to gaps in digital literacy and access), online polarization, and reduced in-person interaction—undermining trust and shared identity within communities. The findings further indicate that the impact of digital technology varies by urban context: in high-income cities, the primary challenge is mitigating online polarization, while in low-income cities, addressing digital exclusion is paramount. This research contributes to the interdisciplinary literature on global society and behavioral sciences by providing evidence-based insights for policymakers, urban planners, and tech developers to design digital tools that foster inclusive and cohesive urban communities.